Privacy Policy

About this Privacy Policy

Redback Boot Company Pty Ltd ABN 38 003 845 805 (Redback) has obligations concerning the collection, use, disclosure, handling and storage of personal information. These obligations are set out in the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Privacy Act).

In this Privacy Policy, references to "we", "us" and "our" are to Redback.

We understand the importance of, and are committed to protecting, your personal information in accordance with our obligations under the APPs and this Privacy Policy.

We may review and update this Privacy Policy from time to time. Any changes to our Privacy Policy will be published on our website. You may obtain a copy of our current Privacy Policy from our website or by contacting us using the contact details below.

Key definitions

When used in this Privacy Policy, the terms "personal information" and "sensitive information" have the meanings given to those terms in the Privacy Act.

Specifically, "personal information" means information or an opinion about an identified individual or reasonably identifiable individual, whether true or not and whether recorded in material form or not.

"Sensitive information" is a sub-category of personal information which includes information about an individual's racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or trade union, sexual preferences or practices, criminal record, health information, and genetic or certain biometric information.

What personal information do we collect and hold?

We collect information about you and your interactions with us. The types of personal information we collect about you will depend upon the nature of our interaction with you.

We collect personal information from:

• our customers, potential customers and their representatives;
• our distributors, potential distributors and their representatives;
• our suppliers, potential suppliers and their representatives;
• our contractors, subcontractors, potential contractors and subcontractors and their representatives in relation to providing goods or services to us;
• our employees, past, present and prospective, including from applications; and
• any other person who comes into contact with us, such as people who view our website.

The personal information we collect and hold may include:

• name;
• address;
• age and/or date of birth;
• gender;
• signature;
• email address;
• telephone number or mobile number;
• identification information such as forklift license details;
• billing and payment information, including bank account details;
• occupational and employment details, including job title, qualifications and work history;
• tax file number;
• superannuation information;
• information from, or in connection with, your resume or job application if you apply for a position with us, including in order to perform any background checks; and
• details of your next of kin.

Generally, we will collect this personal information directly from you. We may, however, also collect personal information from third parties in ways which you would expect (for example, from recruitment agencies or referees you have nominated if you are applying for a position with us).

We may also collect sensitive information, including:

• your membership of a trade union; and
• facial recognition and biometric information of personnel.

If we collect this sensitive information from you, it will always be directly from you and we will always ask for your consent, unless law permits us to collect this information without your consent.

How do we collect and hold personal information?

We may collect your personal information when:

• you communicate with us through our website, by telephone, by e-mail or through a written application;
• you use or buy our products;
• you provide us, or you offer or apply to supply us, with goods or services;
• you request information about us;
• you provide feedback to us;
• you visit premises from which we operate;
• you submit a job application to us;
• you contact us by telephone, email, social media, post or in person; or
• we are otherwise required or authorised by law.

Why do we collect, hold, use and disclose personal information?

As a general rule, we only use personal information for purposes that would be considered relevant and reasonable in the circumstances.

We collect, hold, use and disclose your personal information so that we can:

• perform our organisational functions and activities in order to operate our business;
• identify and communicate with you;
• register you as a customer or account holder and to manage and administer any account you hold with us;
• provide you with requested information, products or services (including access and use of our website and online services);
• process payments;
• manage and enhance the goods and services we procure from our suppliers, contractors and subcontractors;
• operate, improve and optimise our products and services (including our website and online services) and yours and other users' experience;
• send support and administrative messages, reminders, technical notices, updates, security alerts, and information to you;
• send you information that has been requested or which may be of interest;
• help us develop new products and services;
• process any application submitted by you;
• investigate or settle any inquiries or disputes raised by you;
• respond to any queries or complaints you have made;
• comply with our legal and regulatory obligations; and
• assist government and law enforcement agencies or regulators.

Direct marketing

We may use your personal information to send you marketing communications, but we will not do so if you tell us not to do so.

To whom do we disclose personal information?

We may disclose your personal information to the following third parties for the purposes listed above:

• our trading partners and service providers;
• your nominated representatives;
• other organisations or individuals who assist us in providing products and services to you or to administer our business;
• professional service providers and advisors who perform functions on our behalf, such as lawyers and accountants;
• medical providers including medical and rehabilitation practitioners for assessing insurance claims; and
• Government, regulatory authorities or other organisations as required or authorised by law.

We may also disclose your personal information to a purchaser or potential purchaser in connection with the sale or potential sale of Redback, our business or any of our assets.

When we disclose personal information to third parties, we make all reasonable efforts to ensure that we disclose only relevant information and that it is accurate, complete and up to date and that the third party will comply with the Privacy Act.

Other permitted disclosures

We may disclose personal information in other circumstances, where the person concerned has consented to the disclosure, or where we are expressly permitted to do so by the Privacy Act or another law. These other disclosures may include where:

• you would reasonably expect the disclosure to occur (for example, quality assurance purposes or training);
• we are authorised or compelled by law to disclose;
• it will prevent or lessen a serious threat to someone's life, health or safety or a threat to public health or safety;
• it is necessary as part of the establishment or defence of a legal claim;
• it is requested by an enforcement agency such as the police; or
• it is a necessary part of an investigation following a complaint or incident.

Other uses and disclosures

We may collect, use and disclose your personal information for other purposes not listed in this Privacy Policy. If we do so, we will make it known to you at the time we collect or use your personal information.

Disclosure of personal information outside Australia

Generally, we do not send or disclose your personal information to anyone outside Australia. If we were to do so in the future, we will update our Privacy Policy and we will take reasonable steps to ensure that any such person to whom personal information is disclosed will deal with that information in a way that is consistent with the APPs and this Privacy Policy.

Information collected via our websites

This Privacy Policy applies to the personal information that Redback may collect through the following websites:

• https://www.redbackboots.com.au/; and
• any other websites owned or operated by Redback from time to time,

(together, the Websites).

The Websites may link to other websites which are outside our control, and other websites outside our control may link to the Websites. Whilst we try to ensure that we link only to websites which share our privacy and security standards, once you have left a Website we cannot be responsible for the protection and privacy of any information which you provide on other websites. You should exercise caution and review the privacy statement applicable to the website in question.

Security of your personal information

We store most information about you in computer systems and databases operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely.

We implement and maintain processes and security measures to help protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure. This also applies to disposal of personal information.

This includes:

• implementing and ensuring our records are stored, protected, managed and disposed in accordance with our 'Manage Records Process';
• restricting access to personal information to only those who need access to the personal information do their job; and
• using trusted contracted service providers (including cloud storage providers).

However, we advise that there are inherent risks in transmitting information across the internet, including the risk that information sent to or from a website may be intercepted, corrupted or modified by third parties. If you have security concerns, or wish to provide personal information by other means (e.g. by telephone or paper), you may contact us using the contact details set out at the bottom of this Privacy Policy.

If the information we store is no longer required by us for any purpose for which it was collected, and is no longer required by law to be retained by us, we will destroy or de-identify the information.

If we experience a security breach where your personal information is lost, stolen, accessed, used, disclosed, copied, modified or disposed of by any unauthorised person or in an unauthorised manner, we will notify you and any applicable regulator where we are legally required to do so.

How can I access or correct my personal information?

We have measures in place to ensure the information we hold about you is accurate, complete and up to date.

You may access or request correction of the personal information that we hold about you by contacting us. Our contact details are set out below. There are some circumstances in which we are not required to give you access to your personal information.

There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).

We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate and up to date.

If we refuse to provide you with access to your record or to update your record in the way you request, we will provide you with written reasons.

If we refuse to correct or update your information, you may request that we make a note on your record that you are of the opinion that the information is inaccurate, incomplete, out of date, irrelevant or misleading, as the case may be.

How can I make a complaint?

If you have a complaint or concern regarding our handling of your personal information or think that your privacy has been affected, you should contact us in writing using our contact details set out below to raise your complaint or concern.

We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.

If you remain unsatisfied with the way in which we have handled your privacy complaint or concern, you may approach an independent advisor or contact the OAIC. See the OAIC website for more information about how to make a complaint.

Contacting us

If you:

• have any questions or would like further information about our Privacy Policy or practices; or
• wish to make a complaint about the way we have collected, used, held or disclosed your personal information;

please contact us in any of the following ways:

Contact: Justin Matthews
Email: justin@redbackboots.com.au
Phone: 02 9318 1311
Mailing address:
Redback Boot Company Pty Ltd
150-152 Euston Road
ALEXANDRIA NSW 2015

This policy was last updated on: 12 September 2025